Privacy Policy

Account and Order Data

No email address is required to create an account; a username and password are all you need. The account system processes usernames and password credentials for authentication to identify accounts, manage login sessions, and provide subscription access. Keep your credentials secure, and do not include passwords or full subscription links in support tickets.

An email address is not required for registration. This service does not make providing one a condition of account creation. If a user chooses to provide an email address during a support conversation, it is used only to handle and reply to that request and is not used to add the user to marketing subscriptions.

Order records include the selected plan, order identifier, amount, payment status, and refund status. They are used to verify transactions, deliver subscriptions, and resolve disputes. Data usage and plan reset status are used for billing management and are not website browsing records.

No-Logs Policy and Connection Information

VPNMake follows a no-logs policy: it does not record which websites users access over international routes, store browsing content, destination addresses, or DNS query history, or create profiles of users’ browsing activity.

This service does not persistently store connection logs that could be used to reconstruct an individual’s browsing activity. Temporary session states needed to operate a connection are used only while the session is being handled and are released when it ends; they are not retained as historical connection details. Total account data usage, subscription status, and transaction information are handled separately for their respective purposes.

Troubleshooting is based on service status and error information users choose to provide. Before submitting screenshots, please conceal account credentials, sensitive payment details, and content unrelated to the issue. Military-grade encryption does not replace security measures for end-user devices.

Website Analytics and Local Storage

Website analytics help us understand page visits, referral sources, and button clicks so we can improve content and user flows. They cover activity on this website and do not extend to other websites users access through subscription routes.

Cookies and browser local storage are used to maintain sessions and save language preferences and account authentication status. When analytics are enabled, they may also be used to distinguish visits. Authentication credentials help keep users logged in; avoid storing them on shared devices for extended periods.

Users can restrict cookies or clear website data and local storage in their browser settings. After clearing this data, you may need to log in again, and language preferences may return to their defaults. After logging out, website data on a shared device can also be cleared as needed.

Payment Processing and Information Sharing

This service supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment service or transaction network. The corresponding provider explains what information it collects and how it processes that information. VPNMake verifies transactions against order details and payment results; users are not asked to provide payment account passwords to customer support.

When processing payments or refunds, or meeting applicable legal obligations, only information needed for the relevant purpose is shared. Records on public transaction networks are subject to the network’s rules for public access and deletion. Deleting a VPNMake account does not also delete transaction records on those networks.

Data Retention and Deletion Requests

Account data is retained for as long as needed to provide account and subscription services. Order, refund, and support records are retained as required for transaction verification, dispute resolution, and applicable laws. Analytics are kept only as long as needed for analysis and maintenance, then deleted or de-identified. This policy does not set a uniform retention period without a basis.

Users can request access to, correction of, or deletion of their data through an account support ticket, specifying the scope of the request. Control of the account must be verified before processing. Deletion may affect login, subscriptions, and access to future order records. If some records must be retained, we will explain why and what is covered, then remove them once the relevant purpose ends.

Policy Updates and Contact

Updates to this policy will be published on this page, and the last-updated month at the top of the page will be changed. Important changes to data uses or processing scope will be explained through on-site announcements or account notifications. Where separate notice or consent is required by law, we will follow the applicable requirements.

For questions about data processing, storage, or deletion requests, visit the support page or submit an account support ticket. See the Terms of Service for subscription use and refund rules.